General Terms and Conditions of Use
1. Site identity and purpose
1.1 Tamelys.com is operated by GCT AGENCY S.A.R.L., a Luxembourger company (B306520) with its registered office at 11, Rue des Trois Cantons, L - 8399 Windhof (Koerich), Luxembourg. For any questions, contact us at service@tamelys.com or by phone at +33 5 37 17 03 99.
1.2 These terms define the rules for accessing and using the Tamelys.com site, including its content, services, and features.
1.3 By browsing the site or creating an account, you accept these terms in their entirety.
2. Scope and acceptance of use
2.1 These rules apply to all site users, whether they have created an account or not.
2.2 Access to the site implies full acceptance of the T&Cs, and any violation may result in the suspension or deletion of the account.
2.3 Users undertake to comply with these T&Cs as well as with applicable legislation.
3. Services offered and content
3.1 Tamelys.com presents articles, product information, and certain interactive features for members.
3.2 Some services are only accessible to users with a subscription or specific access.
3.3 The published information is regularly updated, but no guarantee of completeness can be given.
4. Site access and operation
4.1 Tamelys.com is available 24/7, except for interruptions for maintenance or force majeure.
4.2 We strive to maintain a stable service but cannot guarantee continuous availability.
4.3 In the event of a malfunction, we undertake to restore access as soon as possible.
5. User responsibilities
5.1 The user must provide accurate information when creating their account.
5.2 Login credentials must remain confidential and not be shared.
5.3 Any abusive or fraudulent use of the site may lead to sanctions, including account closure.
6. Promotional content and advertisements
6.1 Advertisements or promotions may appear on the site.
6.2 These offers are subject to specific conditions and may change at any time.
6.3 Tamelys does not guarantee the accuracy or timeliness of advertising information provided by third parties.
7. Limits of liability
7.1 Tamelys cannot be held responsible for indirect damages related to the use of the site.
7.2 We are not liable for losses or damages related to interruptions or errors, except in cases of intentional fault.
7.3 Liability is limited to direct and essential damages caused by the site.
8. Copyright and trademarks
8.1 All elements of the site (texts, images, logos, videos) are protected and remain the property of Tamelys or its partners.
8.2 Any reproduction or commercial use is prohibited without written authorization.
8.3 The names, logos, and trademarks present on the site are protected and cannot be used without consent.
9. Privacy protection
9.1 The collected information is used solely for order processing, account management, and service improvement.
9.2 Data is secured and processed in accordance with GDPR.
9.3 The user can exercise their rights of access, rectification, and deletion by contacting customer service.
10. Support and problem resolution
10.1 For any questions or complaints, contact customer service at service@tamelys.com or +33 5 37 17 03 99.
10.2 Requests are processed within 48 business hours.
11. Miscellaneous clauses
11.1 If any provision is declared invalid, the other provisions remain applicable.
11.2 Failure to exercise a right or remedy does not imply waiver of that right in the future.
12. Applicable law and conflict resolution
12.1 These T&Cs are governed by Luxembourger law.
12.2 Any dispute relating to the interpretation or application of the T&Cs falls under the jurisdiction of the competent Luxembourger courts.
